• Enrollment Letter
• Student ID with an expiration date on it: it must state expiration month and year. The little sticker with the school year (i.e. 2024 -2025) and the Winnipeg Transit logo on it is not acceptable
• Transcript that has your current courses on it: can be unofficial or official.
• Letter on official letter head confirming you're currently attending classes: something provided by the school you're attending on their official letter clearly outlining that you're:
  • An active student
  • Has your name as appears on ID
  • Your student number
  • Any other relevent information
• Show us your courses in an online portal (i.e. Aurora, Pulse, Nexus, HUB, Learn, etc.): You must show your classes. Just showing your profile will not suffice as most post-secondary insitutions provide access to your school account forever so you can access any parchment requests, receipts, etc.

We do not accept invoices, acceptance letters, study permits, or offer letters as proof of enrollment.

We accept the following:

• Debit
• Exact Cash
• Money Order/Certified Cheque

We do not accept credit cards or personal cheques of any kind.

Yes! You're more than welcome to send someone else on your behalf. Please make sure to send them with everything that we require you to bring and their own photo ID as we will have to ID them.

Yes! Our usual one-year warranty still applies to all our equipment. For full information on our terms and warranty, head to our Terms & Warranty page.

No. Our device are donated to us by government entities, local businesses and individuals. We put them through a renewal (refurbishment) process and make sure the devices are functional before releasing them.

We can go over what is currently in the lobby if you contact us. However, we cannot guarantee that it will still be in stock when you come down to our office.

You do not have to return the equipment. All we ask is if you're done with the equipment, it's no longer functioning and outside of the warranty, to bring it back to us so we can either renew it again or recycle it appropriately.

Our office can be a little far away, so if you're not able to bring it back to us, you can take it to any EPRA-MB certified depot for recycling.
all EPRA certified locations, head to: https://recyclemyelectronics.ca/mb

No. We run on a first-come first-serve basis.

We have a no refund policy in place. We offer a one (1) year warranty with all equipment provided that covers any hardware & software we have installed. The only thing this warranty does not cover is consuable items such as batteries, toner, etc.

Due to the nature of equipment received, our policies, and procedures, we do not offer exchanges on equipment.